About UsFine's Hearth & Patio also know as Grill & Hearth has been selling and servicing gas logs, fireplaces and outdoor grills for 20 years here in Fort Oglethorpe, GA and online for over 12 years. We offer product and installation advise with many years of experience so you will be certain to get what you want. We pride ourselves in the knowledge that we have in the hearth & patio industry and would love to help you with your next project. Feel free to contact us with your questions and have a great day.
Hi John, I wanted to write and say thank you for the wonderful service from your company! The extremely fast shipping and email/tracking information provided were much appreciated. Thank you again and I will highly recommend your site to anyone I know looking for fireplaces and equipment. I received the shipment yesterday. Thanks so much for all of your help. (It's too bad that you don't carry electric appliances because I'm in the market for a whole new kitchen.) I will definitely come back to you for any other gas appliance need. (My outdoor grill is getting a little old.) I want to thank you for being so extremely helpful throughout the purchase and installation of my fireplace. I wanted you to know that the cast iron stove (sand colored) and gas logs arrived today. They are very nice. Thank you for your efforts. There seemed to be just one small problem today. The delivery truck, an 18 wheeler, arrived at our house with just the driver. Fortunately we had another workman here and he helped lift the stove off the truck. The driver told my wife that if he had not helped, the stove would have remained on the truck. I have a problem with this. Why must I pay more to have it delivered to a residence? Isn't it so the trucking company will pay an additional person to help remove it from the truck? We paid an additional $45.00 to the trucking company and they get it for doing nothing additional. Seems like a rip-off to me. Thank goodness the other workman was here and was willing to help. And he did it for free. Maybe you should see about changing trucking companies. Enough about that. Thanks again. I am sure it will be real nice once we get it installed and have some cold weather to try it out. Thanks so much for prompt delivery. The gas light looks fantastic. John - I received the new logs and everything is in and working great. Thanks for your quick response and great customer support. If I talk to anyone who needs gas logs, I'll send them your way. Thank you. You guys have been great to work with. I will/would recommend John, I got my burner back from your company today and it works just fine. Bruce said he found nothing worng with it, ( I think he must of fixed something i messed up ). Again, I want to say thank you. I know I wasn't a big sale, probaby very small, but, I have been very impressed with your post sales Everyone kept telling me not to purchase such a high end fireplace off the web. I will admit that I was somewhat skeptical. To get to the point, I would do it again and again. Your company did all that they said they would and more. I want to thank you again for helping us with the technical problem we experienced in the beginning. I will be in touch. Jim George, somehow your order was shipped to our warehouse in Florida. I cannot understand how this could happen when the shipping address was yours. I have credited your credit card for the price of the shipping ($32.23) and will not charge you any shipping. I deeply apologize. I received the grill on Friday the 14th. So far everything looks intact and no damage. I have not looked at all the parts but if the box was packed correctly, then all should be well.
John.
Hi John.....
Great price, thanks for your help. How many days do you think until we receive the fire pit? Also, could send a catalog along with the shipment? Just wanted to say thank you for all the extra help !! Everthing works great and we love the MHP grill !!
John is a LP conversion kit required/included with this unit? You asked me when I purchased yesterday what type of gas I was going to use. Just curious. To all that helped with the H----- project: THANKS
Thank you so much for your patience and good customer service regarding the Peterson vented gas logs. The installer's opinion was that the design was not suitable. I am very sorry for the inconvenience. I hope that I have made contact by phone with you before the logs arrive back. If there is any charge for anything that may not be packaged correctly or anything else please let me know. Sincerely, Paula I got the transformer last night that was missing and was able to get the fireplace running. I had to play around with the sensor to the fan to get the fan to run continuosly as it would run for a few seconds then shutoff. But it seems like it is working correctly now. Thank you for everything. My folks really like their fireplace and I would be happy to recommend your company to anyone. Great customer service!-Appreciate it. I have included payment for the Vidalia grill we discussed. I have included a copy of the invoice you sent me. I chose to do business with you because of the time you spent with me discussing the pros and cons of the various grills I had been considering. Speaking to another human meant a lot to me. If you ever want a reference/recommendation for a potential customer, please feel free to use my name. I will keep in touch and let you know how the grilling is going. Thanks again, Hello Gordon, I have shipped you a replacement spark module. I the box you will find a return shipping label to ship the defective module back. I must have the defective module back for credit Thanks , Thank You very much for your prompt delivery.I have installed your new burner and it works perfectly and looks just like Savannah (in West Virginia).The old mantle unit-installed by the gas company- had been in place since the 60's so some effort & manipulation was required to remove it.The new one fit perfectly.I have received many comments & inquiries from couples who walk through the neighborhood on their evening strolls.The open flame look really adds a distinctive look & ambience to my home's entrance. Dear John:
I recently purchased and installed a Monessen See-Thru Fireplace. After several delays in installation I ended up with one missing and one damaged part. Your customer support (John) was AWESOME in helping me get those parts replaced... Thanks for a GREAT experience!!! I would highly recommend you to anyone interested in the purchase of a fireplace... Thanks for taking care of my igniter issue so easily. I never imagined that after 1 ½ years of purchasing my grill, from a “stranger” in Georgia nonetheless, that I would get this type of service and support. I will continue to recommend your store to anyone who asks about our grill (which is the most amazing grill ever). I recently ordered Empire gas logs from your company. The logs arrived so quickly it was almost unbelievable. I expected to get them within about a week and a half, but they were delivered three days after I ordered them by Fed-X no less.
Thanks so much. I should have waited a day before emailing you because the logs came today. Sorry to waste your time. Log set is perfect and your attention to customer service is outstanding!! Just thought I'd drop you a line and let you know how happy we are with our new stove!! It works beautifully and we get many compliments on it.
Your courteous service is very welcome compared to the one and only North East dealer I spoke with. I wouldn’t do business with him if he were the only dealer on the planet. If anything is “taking” sales from the northeast dealers it is their attitude that they are entitled to gouge the consumer. They quote List Price as gospel and when asked about the rebate they send you packing to fend for yourself.
Hi John, Thank you so much for your help. If you ever need a reference for ebay or to sell online, I would be more then happy to give one. Your Service is amazing. Thank you very much.
I just wanted to thank you for all your help. Logs look great and work great. My wife loves them.
Hello my name is Dennis , I just purchased a Fire Magic grill after searching the Internet and was contacted by John Finch, which is really the reason I purchased from your company. The professionalism and knowledge were very reassuring. I believe that I made the right choice doing business with your company. The shipping was also very good, Southeast freight is to be commended also with the service they provided from the call the day before to give me an approximate delivery time to the delivery man hauling my grill to the back of the house and all done with a smile. Again Thank you folks for making this purchase a pleasant experience.
Hello John, Thanks for the help and quick response. It is nice to find a company that works this way.
You guys are awesome. We used to have a heat-n-glo rep here in town and he is now out of business. This message is for John. Thanks a milliom John for assisting me to convert my remote control unit from centigrade to farenheidt I found the right button and changed it asap. it displays perfectly now. Thanks again. There are not many people left like you and I give your mother a lot of credit. She done good!!!! I thank you. I know I will be buying a grill from you in the future. Your customer service has been exemplary. I really appreciate everything you did,, thank you so very much. Cheryl Thank you very much. I just want to say it was nice dealing with your company. From the order to delivery, everything was top notch. John... Just got home from work. Got your message I want to thank you again for the talk we had. Your attitude and the time you took with me was one of the main reasons I bought them from you. In this time of fast deals were you just hit a key to make a sale or buy something you lose the interaction of each other feelings. Its just buying an item. I guess what I'm trying to say thanks for your time and knowledge of the empire gas logs. I'm sure we will enjoy them. Take care hope to do more business with you in the future....Kenny I found the buzzing. It is the hopper. Two pieces of metal resonate when the hopper is down to its last 10 lbs or so. Not a big deal. I'll seal it in the off season or tighten some screws. I thought it was the convection fan but the fan is just the source of the normal vibration, not the noise. For now I'll just keep it full of pellets. I realized I was only hearing the buzz at night right before shutdown and cleaning. I wait to refill the pellets each night because when I turn it off I wipe out the hopper to get all that dust out before refilling. I bough Penningtons and they have a lot of dust. I'll try Hamers next. Merry Christmas Just wanted to drop you guys a note to let you know how impressed I was with your service & the help that I was given when I called after placing the order online. Price was better than any other company out there & I received the parts for out Fire Magic grill in 3 days.! So...we're grillin' and enjoying cooking again. Thanks for all your help Fine's! I received my shipment several hours ago and want to let you know how much I appreciate your promptness. Now we will be ready for some cold weather. Thanks again.
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